CrispyVoice – Voice Artists

1. Scope and Contracting Parties

1.1. These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship between CrispyVoice (hereinafter "Provider") and professional Voice Artists who use the CrispyVoice platform to have a synthetic or AI-cloned version of their voice created, managed, and used to generate licensed audio content.
1.2. By registering for and using the platform, the Voice Artist accepts these GTC.
1.3. Changes to these GTC will be communicated to the Voice Artist in text form at least 30 days before they take effect. Changes that materially worsen the rights to the voice, voice data or Voice Model, the compensation, the use of data, liability, or termination rights require the Voice Artist's express consent, to the extent legally permissible.

2. Definitions

2.1. "Natural Voice" means the real, non-synthetically generated voice of the Voice Artist, as well as the original recordings provided by the Voice Artist.
2.2. "Voice Data" means audio recordings, training or reference data, metadata, and other personal or technical data used directly to create, adapt, or operate the Voice Model.
2.3. "Voice Model" means the individual synthetic voice model technically generated from the Natural Voice and the Voice Data.
2.4. "Generated Audio File" means a specific audio output created using the Voice Model.
2.5. "Customer" means a third party who, through distribution channels approved by the Voice Artist, acquires a Generated Audio File or an agreed right of use to it.
2.6. "Technical Service Provider" means a hosting, API, speech synthesis, text/moderation, payment, or other subcontractor engaged by the Provider.
2.7. "Plan" means one of the usage models offered by the Provider – Core, Premium, or Managed – in accordance with the applicable service description and price list then in effect (Sections 3.2, 11.1). The plan-specific special provisions are set out in Section 21.

3. Description of Services

3.1. The Provider makes available a technical platform with which Voice Artists can create a Voice Model and use it to generate licensed audio files.
3.2. The specific scope of services, the available Plans, prices, commissions, and technical features are set out in the service description and price list in effect at the time the contract is concluded. This also includes optional paid add-on services such as audio editing performed by the Provider.
3.3. The Provider may further develop, replace, or improve technical features, provided that this does not restrict the Voice Artist's material rights under these GTC.
3.4. Technical specifications regarding file format, bitrate, audio quality, or editing may be set out and updated in the service description without requiring an amendment to these GTC.

4. Registration, Contract Term, and Termination

4.1. Use of the platform requires an account with accurate and complete information.
4.2. The contract term depends on the Plan chosen. For monthly billing, a minimum contract term of six months applies; after that period, the contract may be terminated monthly as of the end of the relevant billing period. Annual contracts may be terminated with one month's notice as of the end of the relevant term.
4.3. Either party may terminate the contract for cause with immediate effect.
4.4. The Provider may suspend or terminate an account for cause only in the event of a material breach of these GTC, unlawful use, or a significant risk to the platform or third parties. Where reasonable, the Voice Artist shall first be given the opportunity to remedy the situation. In the event of urgent suspicion of a significant risk to the platform, customers, or third parties, the Provider may provisionally suspend the account even without prior opportunity to remedy. The Voice Artist will be informed without delay of the suspension and its grounds and given the opportunity to respond; an unjustified suspension will be lifted without delay.
4.5. In the event of the Voice Artist's death, a successor designated by the Voice Artist during their lifetime, or evidenced by the Voice Artist's heirs, may administer the account, receive outstanding compensation, and decide on the continuation or termination of the contract. The generation of new audio files using the deceased Voice Artist's Voice Model is excluded from the time the Provider becomes aware of the death, unless the Voice Artist has expressly authorized this during their lifetime and to a specifically defined extent.

5. Rights to Voice, Voice Model, and Generated Audio Files

5.1. All rights to the Natural Voice, the Voice Data, and the individual Voice Model remain with the Voice Artist, to the extent such rights exist under law and are transferable.
5.2. The Provider receives solely a limited, non-exclusive authorization, limited to the term of the contract, to technically process the Voice Data and the Voice Model to the extent necessary to provide the contractually agreed services. The Provider may pass on this authorization to Technical Service Providers within the meaning of Section 13, to the extent necessary to provide the services and provided that such providers are subject to the obligations under Section 13.2.
5.3. Use of the CrispyVoice platform is expressly non-exclusive. The Voice Artist remains fully entitled to use, offer, or license their Natural Voice as well as synthetic, cloned, or AI-based versions of their voice through other providers, platforms, technologies, or individual licensing agreements.
5.4. In particular, the Provider does not acquire any right to market, sell, license, or use the Natural Voice or the Voice Model for its own content, independently of the use authorized by the Voice Artist.
5.5. Customers acquire only the expressly agreed rights of use to the Generated Audio Files. The acquisition of a Generated Audio File does not confer any rights to the Voice Model, the Voice Data, or the Natural Voice.

6. Strict Protection of the Voice Model

6.1. The Voice Model remains exclusively within the technical infrastructure controlled by the Provider or within the protected infrastructure of a Technical Service Provider engaged for this purpose.
6.2. The Voice Model may not be made available, transferred, sold, sublicensed, exported, or offered for download to customers or other third parties, whether as a file or in any other technically extractable form.
6.3. The Provider shall take technically and organizationally appropriate measures to prevent extraction, reconstruction, or unauthorized reproduction of the Voice Model.
6.4. API access may only enable the agreed generation of audio outputs. It may not provide direct or indirect access to the Voice Model or its underlying model data.

7. Prohibition of Training and Secondary AI Use

7.1. Neither the Provider nor any Technical Service Provider may use the Voice Artist's original recordings, Voice Data, Generated Audio Files, or Voice Model for the training, improvement, or further development of general AI models, foundation models, language models, generic voice systems, or other synthetic voices.
7.2. Use for such purposes is permissible only on the basis of a separate, voluntary, informed, and express consent of the Voice Artist. Such consent may not be a precondition for using the CrispyVoice platform.
7.3. Consent under Section 7.2 must clearly specify the purpose, scope, data used, recipients, duration, and any compensation.
7.4. The Provider shall contractually ensure that any Technical Service Providers engaged are subject to these restrictions to the same extent.
7.5. If, under the Core Plan, the Voice Artist uses their own account maintained directly with a third-party provider, the Voice Artist enters the associated API key into the platform themselves. The Provider uses this key solely for the technical purpose of transmitting the requests authorized by the Voice Artist and obtains no further insight into the third-party provider's account settings, in particular not into that provider's setting to opt out of training use. It is therefore the Voice Artist's own responsibility to configure this setting with the third-party provider. The Provider actively points this out when the interface is set up.
7.6. For Voice Models generated using the infrastructure provided by the Provider (Premium and Managed Plans), the assurance under Section 7.1 applies without restriction.

8. Obligations of the Voice Artist

8.1. The Voice Artist shall provide only such audio recordings and other content that they are authorized to use.
8.2. The Voice Artist shall not knowingly use the platform to create or distribute unlawful content.
8.3. The Voice Artist is obligated to adequately protect their access credentials and to notify the Provider without delay of any recognizable unauthorized access.
8.4. To the extent the platform provides for this, the Voice Artist shall determine prices and terms of use for their customers themselves.
8.5. The Voice Artist warrants that the voice to be cloned is their own, natural voice, to which they hold the corresponding personality rights. An account and a Voice Model may only be created for the Voice Artist's own voice. Creating a Voice Model for another person's voice is excluded, unless the Voice Artist demonstrates the written consent of the authorized person and the Provider expressly agrees to this exception in the individual case.
8.6. It is the Voice Artist's responsibility to use, on their own responsibility, the configuration option made available to them under Section 9.6. The generation of undesired content, topics, or purposes is prevented only to the extent that the Voice Artist has actively designated the relevant category there.

9. Obligations of the Provider

9.1. The Provider shall make the platform available to the agreed extent and shall take appropriate technical and organizational measures to protect the Voice Data and the Voice Model.
9.2. The Provider may employ security, moderation, and approval mechanisms to prevent clearly unlawful, abusive, deceptive, or reputation-damaging uses.
9.3. The Provider shall inform the Voice Artist without delay of any significant security incidents, unauthorized access, or a recognizable compromise of Voice Data or Voice Models, to the extent legally permissible and technically ascertainable.
9.4. The Provider may engage Technical Service Providers only to the extent that they are contractually obligated to appropriate confidentiality, data security, purpose limitation, and compliance with the restrictions under Section 7.
9.5. The Provider is entitled, in connection with support, maintenance, and security services and for the prevention of misuse, to access the Voice Artist's account with administrative access at its own discretion, including the customer, order, and payment data stored there. The confidentiality obligations under Section 15 apply to the Provider's employees with respect to any personal data of the Voice Artist's customers viewable in this context.
9.6. The Provider shall make available to the Voice Artist, within the account, a configuration option (classifier) with which the Voice Artist can specify which content, topics, or purposes may not be generated using their Voice Model.

10. Customer Authorization and Permitted Use

10.1. To the extent technically provided for, use of the Voice Model by customers shall take place only within the scope of an order authorized by the Voice Artist, a defined license, or a clearly described use case.
10.2. The Provider may not grant broader rights of use on the Voice Artist's behalf than expressly provided for by the Voice Artist.
10.3. Uses for deception, identity misuse, deepfakes, defamation, fraud, unlawful political manipulation, hate speech, or other unlawful purposes are prohibited.
10.4. The Provider shall provide appropriate technical and contractual protective measures to make abusive use by customers more difficult.
10.5. The Voice Artist may revoke their inclusion in the public speaker directory at any time, with 48 hours' notice. Customer orders already placed and accepted remain unaffected, within the scope of the rights of use granted (Section 12.5).

11. Fees, Payments, and Billing

11.1. Plan fees, commissions, and additional paid services are set out in the applicable price list.
11.2. Commissions may only be charged on revenue actually processed through the sales or payment infrastructure provided by the Provider.
11.3. The Provider shall provide billing statements in a transparent and comprehensible manner.
11.4. Payouts to the Voice Artist shall be made in accordance with the agreed payment processing arrangements and may only be reduced by expressly agreed fees, refunds, or legally required deductions.
11.5. Under the Managed Plan, the Provider receives a revenue share of 50% on all revenue generated using the Voice Model, regardless of whether the relevant order was brokered through the platform or acquired independently by the Voice Artist. This uniform revenue share is part of the consideration for the marketing activities undertaken by the Provider under the Managed Plan and is communicated to the Voice Artist unambiguously prior to conclusion of the contract.
11.6. Under the Premium Plan, the Provider charges a payment processing and system cost fee of 15% for monthly billing and 10% for annual billing. If the Provider decides, following the relevant request made available for this purpose, to actively market the Voice Artist and list them in the public speaker directory, a uniform revenue share of 50% on all revenue generated using the Voice Model shall instead apply from the date confirmed in writing by the parties.
11.7. Under the Core Plan, the Provider charges a payment processing and system cost fee of 7%. If the Provider decides, following the relevant request made available for this purpose, to actively market the Voice Artist and list them in the public speaker directory, a uniform revenue share of 50% on all revenue generated using the Voice Model shall instead apply from the date confirmed in writing by the parties.
11.8. An upgrade to a higher-value Plan is possible at any time during the contract term, upon payment of the difference, with effect within one month. A downgrade to a lower-value Plan is only possible at the end of the current contract term. If the existing Voice Model cannot technically continue to be used on the infrastructure of the new Plan, the change shall be treated, with respect to the previous Voice Model, as a termination with deletion pursuant to Section 12; the Voice Model used under the new Plan shall be deemed a newly created Voice Model.

12. Data Protection, Storage, and Deletion

12.1. The Provider processes personal data in accordance with applicable data protection laws and solely for the agreed purposes.
12.2. Voice Data and Voice Models may only be stored for as long as necessary to perform the contract, unless mandatory statutory retention obligations apply.
12.3. Following termination of the contract, original recordings, Voice Data, and the Voice Model will be deleted or rendered permanently unusable within 90 days, unless a mandatory statutory obligation to retain them further exists.
12.4. The Voice Artist may at any time request the early deletion of Voice Data that is no longer needed, provided its storage is not mandatorily required for ongoing performance of the contract.
12.5. Generated Audio Files already lawfully delivered to customers may continue to exist within the scope of the rights of use granted for that purpose. This does not give rise to any right to further store or use the underlying Voice Model.
12.6. Backup copies that cannot technically be deleted immediately shall be overwritten within the usual backup cycle and may not be used in production in the meantime.
12.7. For Voice Data that the Provider receives under the Core Plan via an interface to a third-party account operated by the Voice Artist themselves, Section 12.3 applies with respect to the copies held by the Provider itself, in particular Generated Audio Files. The Provider has no operational access to the original and account data, including training settings, stored with the third-party provider.

13. Technical Service Providers and Subprocessors

13.1. The Provider may engage Technical Service Providers to the extent necessary to provide the platform.
13.2. The Provider remains responsible to the Voice Artist for ensuring that contractually engaged Technical Service Providers comply with the protective obligations under these GTC applicable to them.
13.3. Material changes involving service providers who gain access to Voice Data or Voice Models shall be made transparent to the Voice Artist in an appropriate manner.

14. Liability and Indemnification

14.1. The parties shall be liable in accordance with statutory provisions for intent and gross negligence, as well as in cases where a limitation of liability is not permitted by law.
14.2. In cases of slight negligence, the Provider shall be liable for breach of material contractual obligations, in particular the obligations to protect Voice Data and Voice Models, limited to the damage typically foreseeable under the contract, but in any case limited to a maximum of CHF 5,000 per claim or the compensation paid to the Voice Artist in the twelve months preceding the event giving rise to the claim, whichever amount is higher. The Provider's total liability for all claims within a contract year is limited to twice this amount.
14.3. The Provider shall not be liable for misuse of an already lawfully delivered audio file that occurs outside its technical control and that it neither caused nor negligently facilitated.
14.4. The Provider shall indemnify the Voice Artist against justified third-party claims arising from unauthorized use, disclosure, extraction, or provision of the Natural Voice, Voice Data, or Voice Model for which the Provider or its Technical Service Providers are responsible.
14.5. The indemnification under Section 14.4 includes, in particular, cases in which a customer or third party was able to generate unlawful, defamatory, deceptive, or deepfake content using the Voice Model as a result of a failure of the intended security, approval, or access controls for which the Provider is responsible.
14.6. The Voice Artist shall indemnify the Provider against justified third-party claims to the extent these arise directly from intentional or grossly negligent unlawful use of the platform by the Voice Artist, or from content knowingly and improperly provided by the Voice Artist.
14.7. There shall be no blanket or fault-independent indemnification of the Provider by the Voice Artist.

15. Confidentiality

15.1. Both parties shall treat as confidential any non-public information received in connection with this contractual relationship.
15.2. Voice Data, Voice Models, technical model data, unpublished recordings, and non-public customer and pricing information shall be deemed confidential information.
15.3. The confidentiality obligation shall continue to apply after termination of the contract.

16. Consequences of Contract Termination

16.1. Upon the termination becoming effective, the Provider's authorization to generate new content using the Voice Model ends, unless the Voice Artist expressly determines otherwise for a specific, already ongoing order.
16.2. The Provider shall deactivate productive access to the Voice Model no later than the end of the contract and shall then carry out deletion pursuant to Section 12.
16.3. Generated Audio Files already validly licensed shall remain usable to the extent of the customer license originally granted.
16.4. The Provider may not continue to use the Voice Model after termination of the contract for testing, demonstration, marketing, development, or training purposes.

17. Transfer, Sale of the Platform, and Succession

17.1. A transfer of the Provider's rights to Voice Data or Voice Models to a third party is excluded, to the extent it goes beyond the succession necessary to continue the existing service.
17.2. In the event of a sale, merger, or other change of operator of the platform, Voice Data and Voice Models may only be transferred if the new operator assumes all applicable protective obligations under these GTC.
17.3. If a change of operator results in a material change to the purpose of use or the protection standards, the Voice Artist shall be granted a special right of termination and may demand deletion of their Voice Model.

18. Changes in Use or Monetization

18.1. Any expansion of the use of the Natural Voice, Voice Data, or Voice Model into new product categories, training purposes, marketplaces, third-party platforms, or other purposes not previously agreed requires the Voice Artist's prior express consent.
18.2. Silence shall not be deemed consent.
18.3. Such consent may be made contingent on a separate compensation agreement.

19. Dispute Resolution and Governing Law

19.1. In the event of disputes, the parties shall first seek an amicable resolution.
19.2. To the extent legally permissible, these GTC shall be governed by Swiss law.
19.3. To the extent legally permissible, the exclusive place of jurisdiction for all disputes arising from or in connection with these GTC shall be the Provider's registered office in the Canton of Zug, Switzerland.

20. Final Provisions

20.1. Should individual provisions of these GTC be or become invalid, in whole or in part, the validity of the remaining provisions shall remain unaffected.
20.2. Side agreements and individual arrangements remain unaffected and shall prevail over these GTC in the event of conflict.
20.3. The Voice Artist shall be given permanent access to the version of these GTC currently in effect.
20.4. Version date: 01.09.2026.
20.5. Contact: CrispyVoice GmbH, Bösch 23, 6331 Hünenberg, Switzerland.

21. Plan-Specific Special Provisions

This section consolidates, in one place, the plan-specific provisions distributed throughout the text. The references to the respective underlying provisions remain controlling.

21.1 Core (Self-Service / Own Third-Party Account)

The Voice Artist is themselves responsible for configuring the no-training setting with the third-party provider they have chosen (Section 7.5). Only the copies held by the Provider itself are subject to the 90-day deletion period; the Provider has no access to the third-party account (Section 12.7). Compensation takes the form of a payment processing/system cost fee of 7%; if the Provider decides to actively market and list the Voice Artist, a uniform revenue share of 50% shall instead apply from the date confirmed in writing (Section 11.7). A minimum contract term of 6 months applies for monthly billing (Section 4.2).

21.2 Premium (Hosted by CrispyVoice, no active marketing by the Provider by default)

For the Voice Model generated on the Provider's infrastructure, the full training-prohibition assurance under Section 7.1 applies (Section 7.6). Inclusion in the public speaker directory takes place upon request and may be revoked at any time with 48 hours' notice (Section 10.5). Compensation takes the form of a payment processing/system cost fee of 15% for monthly billing and 10% for annual billing; if the Provider decides to actively market and list the Voice Artist, a uniform revenue share of 50% shall instead apply from the date confirmed in writing (Section 11.6). A minimum contract term of 6 months applies for monthly billing (Section 4.2).

21.3 Managed (Full Marketing by the Provider)

For the Voice Model, the full training-prohibition assurance under Section 7.1 applies (Section 7.6). Compensation is a uniform 50% on all revenue generated using the Voice Model, regardless of acquisition channel (Section 11.5). The Voice Artist may use the Voice Model exclusively to fulfill customer orders placed and processed through the CrispyVoice shop platform; use for the Voice Artist's own purposes not connected to a customer order processed through the shop is not permitted. Inclusion in the public speaker directory follows the same 48-hour revocation period as under Premium (Section 10.5). A minimum contract term of 6 months applies for monthly billing (Section 4.2).